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Terms of Service

Effective Date: TBD Last Updated: TBD These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Generosity, a not-for-profit endeavour ("Generosity", "we", "us", or "our"), governing your access to and use of the website located at generosity.pro and any related services, features, content, or applications offered by Generosity (collectively, the "Platform"). By accessing, registering on, or using the Platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms, including the privacy provisions set out in Section 17. If you do not agree, you must not access or use the Platform. These Terms are an electronic record under the Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and do not require any physical or digital signature.

1. About Generosity

Generosity is a not-for-profit endeavour operated and personally funded by its founder. Generosity does not charge any fees to any party — neither Maestros, nor Inquirers, nor Charities. Generosity does not collect, hold, route, or process Donation monies. Donations are made directly by the Inquirer to the Charity through the Charity’s own website or designated donation channel. Generosity acts as an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, providing a platform that enables Maestros and Inquirers to discover one another and arrange Interactions. Generosity is not an agent, partner, employer, or representative of any Maestro, Inquirer, or Charity, and is not a party to any Donation, contract, or relationship that may arise between or among them.

2. Definitions

In these Terms, capitalised terms have the meanings set out below:

  • "Maestro" means a User who has been admitted by Generosity to offer Interactions on the Platform, typically a seasoned executive, accomplished founder, distinguished professional, acclaimed creator, renowned investor, or other elite individual.
  • "Inquirer" means a User who Requests an Interaction with a Maestro on the Platform.
  • "Interaction" means a 1:1 engagement between a Maestro and an Inquirer arranged through the Platform, which may be synchronous (a live video call) or asynchronous (a series of written exchanges routed through the Platform).
  • "Request" means an Inquirer’s submission, through the Platform, asking a Maestro to engage in a particular Interaction at a particular Schedule.
  • "Schedule" means the time, format, duration, conferencing platform (where applicable), and other parameters offered by a Maestro for an Interaction.
  • "Donation" means the sum of money specified or auctioned by a Maestro, voluntarily paid by an Inquirer directly to a Charity, in lieu of the Maestro accepting a Request for an Interaction.
  • "Charity" means a tax-exempt non-governmental organisation registered under Section 80G of the Income-tax Act, 1961, listed on the Platform or otherwise approved by Generosity.
  • "Auction" means a Schedule-bound Interaction format where the Donation amount is determined competitively through bids submitted by Inquirers within a fixed bidding window.
  • "Profile" means the page on the Platform on which a Maestro declares their offered Interactions, Schedules, Donations, chosen Charity or Charities, off-limit topics, and other information.
  • "Content" means any text, images, files, messages, or other material submitted, uploaded, or transmitted on or through the Platform.

3. Eligibility

You may use the Platform only if:

  • You are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872.
  • You are not a person barred from entering into contracts under any applicable law.
  • You provide accurate, current, and complete information during registration and keep it updated.
  • You agree to comply with these Terms, the Privacy Policy, and all applicable laws. If you are accessing the Platform on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to both you and the organisation.

4. Accounts

4.1 Registration

Inquirers may register by providing the information requested by the Platform. Maestros are admitted by invitation or curated approval, and Generosity reserves sole discretion over whether to admit, retain, suspend, or remove any Maestro.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify Generosity promptly of any unauthorised use.

4.3 Identity and Verification

You agree that all information you provide is truthful and your own. Generosity may, at its discretion, verify your identity, professional credentials, or other information, and may request supporting documentation.

4.4 One Account Per Person

You may not maintain more than one account, impersonate any other person, or create accounts using false identities. Doing so is grounds for immediate suspension or banning.

5. Role of Generosity; What the Platform Is and Is Not

You expressly acknowledge and agree that:

  • Generosity is a discovery-and-coordination platform, not a party to the relationship between Maestro and Inquirer, nor to the Donation between Inquirer and Charity.
  • Generosity does not provide professional services of any kind, does not collect or hold Donation monies, does not issue tax receipts, and does not guarantee any outcome of any Interaction.
  • Generosity does not charge any fee, commission, success-fee, processing-fee, or other consideration from any User or Charity.
  • Generosity verifies that a Donation has reached the relevant Charity (typically by reference to the receipt provided by the Inquirer and/or confirmation from the Charity), but does not vouch for the Charity’s downstream use of funds, governance, or compliance.
  • The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the maximum extent permitted by law.

6. Maestro Terms

6.1 Profile and Offerings

Maestros decide entirely:

  • the type(s) of Interaction they offer (synchronous / asynchronous; duration; conferencing platform; number of asynchronous exchanges);
  • the Schedule(s) on which they are available;
  • the Donation amount (fixed or by Auction);
  • the Charity to receive the Donation;
  • the kinds of Inquirers and topics they will engage with;
  • their off-limit topics and any other reasonable terms.

6.2 Acceptance and Decline

Maestros are under no obligation to accept any Request and may decline any Request, with or without reason. Maestros must, however, exercise this discretion lawfully and may not decline Requests on grounds prohibited by applicable Indian law, including discriminatory grounds protected under the Constitution of India.

6.3 Conduct of Interactions

Once a Donation is verified, Maestros agree to use reasonable efforts to honour the scheduled Interaction. If a Maestro must cancel after acceptance, the Maestro shall make reasonable efforts to reschedule. The Inquirer’s Donation, having been made directly to the Charity, is non-refundable from the Charity by reason of any cancellation.

6.4 Independent Status

Maestros participate as independent volunteers. Nothing in these Terms creates any employment, agency, partnership, joint venture, advisory, fiduciary, or service relationship between any Maestro and Generosity, the Inquirer, the Charity, or any other party. Maestros do not receive any consideration, monetary or otherwise, from Generosity or, in their capacity as Maestro, from any Inquirer.

6.5 No Conflict

Maestros represent that their participation does not breach any contract, fiduciary duty, confidentiality obligation, non-compete, moonlighting policy, or other binding obligation owed to any employer, client, or third party. Maestros are responsible for assessing this for themselves.

6.6 No Professional Advice

Maestros offer perspective, experience, and judgment in the spirit of generosity. Nothing said or written by a Maestro in any Interaction constitutes legal, medical, financial, investment, tax, accounting, regulatory, engineering, or other professional advice, and no Inquirer should act or refrain from acting on the basis of an Interaction without obtaining qualified professional advice from a duly licensed professional.

7. Inquirer Terms

7.1 Requests

Inquirers may send a Request only for an Interaction the Maestro has pre-defined on their Profile. Each Request must clearly state the Inquirer’s objective and stay within the topics the Maestro has indicated they will discuss.

7.2 Donation

Once a Maestro accepts a Request, the Inquirer agrees to remit the specified Donation directly to the specified Charity through the Charity’s own website (or other channel designated by the Charity), and to provide Generosity with the Charity-issued donation receipt for verification within the period specified on the Platform. Failure to remit the Donation within the specified period entitles Generosity to release the slot, decline future Requests, or take other proportionate action.

7.3 Conduct

Inquirers agree to:

  • conduct the Interaction within the stated objective and away from the Maestro’s off-limit topics;
  • treat Maestros with courtesy and respect;
  • not pitch products, services, employment, fundraising, or any commercial proposition by stealth — any such intent must be declared upfront in the Request, in which case the Maestro may decline;
  • not record, transcribe, photograph, screenshot, or otherwise reproduce the Interaction in any medium without the Maestro’s prior, explicit, written consent;
  • not share, publish, or repurpose the Maestro’s words, materials, identity, voice, image, or likeness arising from the Interaction without the Maestro’s prior, explicit, written consent.

7.4 No Guarantee of Outcome

Inquirers acknowledge that:

  • the Interaction is offered in the spirit of charitable generosity and not as a service;
  • Generosity does not guarantee the Maestro’s punctuality, preparation, suitability, qualifications, advice, or any outcome;
  • the Interaction does not constitute professional advice and the Inquirer must obtain qualified professional advice before acting on anything heard or read in an Interaction;
  • the Donation, once made to the Charity, is the Charity’s property and is not refundable by Generosity, the Maestro, or anyone else.

7.5 Acknowledgement and Waiver

By submitting a Request, the Inquirer expressly acknowledges and agrees that:

  • the Interaction does not constitute professional advice of any kind;
  • no Maestro and no party associated with Generosity makes any representation, warranty, or guarantee regarding the Interaction or its outcome;
  • to the maximum extent permitted by applicable law, the Inquirer waives, releases, and forever discharges the Maestro, Generosity, and their respective affiliates, officers, employees, founders, and contractors from any and all claims, demands, liabilities, damages, losses, costs, and expenses, whether direct, indirect, consequential, special, or punitive, arising out of or in connection with the Interaction, save for liability arising from gross negligence, fraud, or wilful misconduct, or which cannot be limited or excluded under applicable law.

8. Donations, Tax, and the Role of Charities

8.1 Direct Donation Model

Donations are made by the Inquirer directly to the Charity through the Charity’s own donation website or channel. Generosity does not receive, hold, route, escrow, or otherwise touch Donation funds at any stage. Once a Donation is initiated, the legal relationship for that Donation is exclusively between the Inquirer and the Charity, governed by the Charity’s own terms.

8.2 Verification

Following the Donation, the Inquirer shall upload or provide proof of the Donation (typically the 80G receipt) on the Platform. Generosity shall verify the Donation, which may include corroborating with the Charity. Only after such verification is the Interaction confirmed and scheduled.

8.3 Tax Treatment

Donations may be eligible for tax deduction under Section 80G of the Income-tax Act, 1961 in the hands of the Inquirer. To claim such deduction, the Inquirer must provide their Permanent Account Number (PAN) at the time of the Donation and obtain Form 10BE from the Charity at the appropriate time. The 80G receipt is typically issued by the Charity immediately; the 10BE certificate is typically issued by the Charity after the end of the relevant financial year. Generosity makes no representation regarding the tax-deductibility of any Donation in any particular circumstance, and Inquirers should consult their own tax advisors.

8.4 Payment Gateway Fees

The Charity may or may not pass on payment-gateway fees to the Inquirer. This is the Charity’s prerogative. Generosity is not involved in and is not responsible for such fees.

8.5 Charity Selection and Status

Generosity curates the Charities listed on the Platform and may, at its discretion, add Charities, mark Charities as inactive, or remove Charities. Marking a Charity inactive hides it from selection by Maestros and Inquirers going forward but does not, by itself, affect Interactions already arranged. Generosity does not endorse, audit, or guarantee the operations of any Charity.

9. Interactions

9.1 Synchronous Interactions

Synchronous Interactions are 1:1 video calls of 15, 30, 45, or 60 minutes (as specified by the Maestro) held over Zoom, Google Meet, or Microsoft Teams (as specified by the Maestro). Generosity will provide calendar invites and meeting links once a Donation is verified. Each party is responsible for being on time, having working equipment, and ensuring a suitable environment for the call.

9.2 Asynchronous Interactions

Asynchronous Interactions consist of a fixed number of written back-and-forth exchanges, all routed through the Platform. Neither party shall see the other party’s real email address, telephone number, or other personal contact details. Both parties agree to keep the asynchronous correspondence on the Platform and not attempt to circumvent the Platform’s communication channel.

9.3 Cancellations and Reschedules

Either party may cancel or seek to reschedule a confirmed Interaction in good faith. Generosity tracks cancellations after acceptance and may apply automated trust-and-safety review where a User accumulates two (2) or more post-acceptance cancellations within any rolling 30-day period (whether such cancellations are initiated by the User as a Maestro or as an Inquirer). Cancellations made before a Request has been accepted (i.e., declines) are not counted for this purpose.

9.4 No-Shows

A no-show by a Maestro after a Donation has been verified will, save in cases of genuine emergency, be treated as a serious breach of these Terms and may attract suspension or banning. A no-show by an Inquirer does not entitle the Inquirer to any refund, given the direct-to-Charity Donation model.

10. Auctions

Where a Maestro offers a Schedule-bound Interaction by Auction:

  • The bidding window is fixed and disclosed in advance.
  • The Maestro may set a starting bid and, optionally, a reserve price.
  • A bid placed on the Platform constitutes a binding commitment by the Inquirer to remit the bid amount as a Donation to the specified Charity if the bid is the winning bid at the close of the bidding window.
  • If the highest bid is below the reserve, the Maestro may decline to proceed; in that case no Donation is owed.
  • If the winning bidder fails to remit the Donation within the period specified on the Platform, Generosity may award the Interaction to the next highest bidder, or void the Auction, and may apply trust-and-safety action against the defaulting bidder.

11. Off-limit Topics; Permissible Scope of Engagement

Maestros may declare topics, sectors, persons, organisations, or matters they will not discuss ("off-limit topics"). Inquirers must respect these. A Maestro is entitled to terminate any Interaction without notice if an Inquirer crosses into off-limit topics, attempts to extract confidential, market-sensitive, privileged, or otherwise restricted information, or otherwise behaves inappropriately. Termination on these grounds shall not give rise to any claim against the Maestro or Generosity, and the Donation (already made to the Charity) shall not be refundable.

12. Confidentiality

Each of the Maestro and the Inquirer shall treat the contents of an Interaction as confidential between themselves and shall not disclose, publish, or repurpose any non-public information shared in the Interaction without the other party’s prior written consent. This obligation does not apply to information that is, or becomes, publicly available without breach of these Terms, was independently known prior to the Interaction, or must be disclosed under law.

13. User Conduct; Prohibited Behaviour

You agree that you shall not:

  • post, transmit, or share Content that is unlawful, obscene, defamatory, harassing, threatening, hateful, discriminatory, sexually explicit, or invasive of privacy;
  • use the Platform to violate any applicable law, including without limitation the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, the Indian Contract Act, 1872, the Income-tax Act, 1961, the Foreign Exchange Management Act, 1999, the Prevention of Money-Laundering Act, 2002, the Digital Personal Data Protection Act, 2023, and rules thereunder;
  • impersonate any person, misrepresent your identity or affiliation, or use a false name, profile, or photograph;
  • attempt to bypass the Platform’s communication routing, including by soliciting or sharing personal contact details to take an Interaction off-Platform;
  • use the Platform to send spam, solicit business, market products or services, recruit personnel, or conduct fundraising other than through Donations to listed Charities;
  • harvest, scrape, or otherwise extract User data from the Platform;
  • reverse-engineer, decompile, or interfere with the Platform’s systems, security, or operation;
  • upload or transmit any virus, malware, or harmful code;
  • record, transcribe, screenshot, or otherwise capture an Interaction without the other party’s prior, explicit, written consent;
  • use the Platform in any manner that could damage, disable, overburden, or impair it.

14. Reporting and Trust & Safety

14.1 Reports

Users may report other Users, Interactions, Profiles, or Content that they believe violate these Terms. Reports may be submitted through the in-Platform reporting tools.

14.2 Review

Generosity reviews reports in a queue prioritising serious categories such as harassment, threats, and safety risks. Generosity may, at its discretion, contact the Users involved, request information, take interim action (including temporary suspension), and reach a determination. Generosity’s determinations are final.

14.3 Watchlist and Automated Flags

Generosity operates automated and semi-automated trust-and-safety signals, including (without limitation) flagging Users who:

  • attract two (2) or more reports from distinct reporters within any rolling 30-day period; or
  • accumulate two (2) or more post-acceptance Interaction cancellations within any rolling 30-day period (counted equally whether the User cancelled as Maestro or as Inquirer; declines before acceptance are excluded). A flag is a signal for review, not a finding of wrongdoing in itself.

14.4 Audit Logs

Generosity maintains append-only audit logs of trust-and-safety events for governance, accountability, and compliance with the IT Act and rules thereunder.

15. Suspension, Banning, and Termination

15.1 Suspension

Generosity may suspend a User’s access to the Platform, in whole or in part, where Generosity reasonably believes the User has breached these Terms or where suspension is appropriate during an investigation. A suspended User retains their account and data but may not log in, send Requests, send messages, accept Requests, or schedule Interactions while suspended.

15.2 Banning

Generosity may permanently ban a User where Generosity determines, after appropriate review, that the User has materially or repeatedly breached these Terms, engaged in harassment or abuse, attempted fraud, or otherwise made themselves unfit to participate. A banned User loses access permanently and may not create new accounts.

15.3 Termination by User

You may terminate your account at any time by initiating account deletion through the Platform or by contacting us. Account deletion is subject to a seven (7) day grace period during which the User may revoke deletion. Deletion may be blocked while the User has Interactions pending verification, scheduled but not held, or Interactions with active reports under review.

15.4 Effect of Termination

Termination, whether by suspension, ban, or User-initiated deletion, does not affect:

  • Donations already made to Charities;
  • Interactions already scheduled and pending performance, unless Generosity decides otherwise;
  • audit logs and trust-and-safety records, which Generosity retains for governance purposes for as long as necessary;
  • provisions of these Terms which by their nature survive termination, including without limitation Sections 7.5 (Acknowledgement and Waiver), 12 (Confidentiality), 16 (Intellectual Property), 17 (Privacy and Data Protection, to the extent applicable), 18 (Disclaimers), 19 (Limitation of Liability), 20 (Indemnification), and 21 (Governing Law and Disputes).

16. Intellectual Property

16.1 Platform IP

All intellectual property in the Platform — including the name "Generosity", the domain generosity.pro, the logo, software, design, copy, and curation — is owned by or licensed to Generosity and its founder. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose.

16.2 User Content

You retain ownership of Content you submit. You grant Generosity a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, and use your Content solely as necessary to operate the Platform and provide the services contemplated by these Terms. You represent that you have the rights necessary to grant this licence.

16.3 Maestro Identity

Maestros do not, by participating, license Generosity or any Inquirer to use their name, voice, image, likeness, or words for any purpose beyond the Platform’s intended operation. Any marketing or promotional use of a Maestro’s identity by Generosity requires the Maestro’s prior consent.

17. Privacy and Data Protection

This Section sets out how Generosity collects, uses, shares, retains, and protects personal data. It forms an integral part of these Terms.

17.1 Data Fiduciary Status

Under the Digital Personal Data Protection Act, 2023 ("DPDPA"), Generosity is a "Data Fiduciary" — the entity that determines the purpose and means of processing your personal data. You are a "Data Principal." For any matters relating to your personal data, you may contact the Grievance Officer identified in Section 22.

17.2 Personal Data We Collect

Depending on whether you use the Platform as a Maestro or an Inquirer, and on the features you use, we may collect:

  • Identity and contact data: name, email address, phone number (where provided), profile photograph, and similar identifiers.
  • Profile data (Maestros): biography, professional credentials, areas of expertise, off-limit topics, chosen Charity or Charities, available Schedules, Interaction types, Donation amounts, and conferencing-platform preferences.
  • Profile and Request data (Inquirers): any professional context you choose to share, and the stated objective and details you provide with each Request.
  • Donation data: donation receipts (typically the 80G receipt), donation amounts, donation reference numbers, name appearing on the receipt, and Permanent Account Number (PAN) where you have provided it on the receipt to claim tax benefits.
  • Communications data: asynchronous Interaction messages routed through the Platform, support correspondence, complaints, and reports filed.
  • Technical data: IP address, device and browser type, operating system, language, time zone, and log data.
  • Usage data: pages viewed, Requests sent, received, accepted, declined, or cancelled, Interactions scheduled and held, and login history.
  • Trust & Safety data: reports you file, reports filed about you, contents of those reports, and audit-log entries triggered by your activity.
  • Verification data: any identity or credential documents you choose to provide.

17.3 How We Collect Personal Data

We collect personal data:

  • directly from you, when you register, build or update a Profile, send a Request, accept a Request, upload a donation receipt, send a message, file a report, or contact us;
  • automatically, through your use of the Platform, including through server logs, cookies, and similar technologies;
  • from third parties, such as Charities confirming receipt of donations, conferencing platforms confirming meeting completion, and calendar services where you have authorised access.

17.4 Purposes of Processing

We process personal data only for specific, lawful purposes, including to:

  • operate, maintain, secure, and improve the Platform;
  • enable discovery between Maestros and Inquirers, process Requests, schedule Interactions, and route asynchronous communications;
  • verify Donations against Charity records and resolve any discrepancies;
  • send transactional emails, calendar invites, and notifications relating to your account, Requests, and Interactions;
  • maintain trust and safety on the Platform, including review of reports, application of watchlist signals, and account action;
  • maintain append-only audit logs for governance, accountability, and compliance;
  • comply with applicable legal, tax, regulatory, and law-enforcement obligations;
  • analyse Platform usage on an aggregated or de-identified basis to improve the Platform;
  • communicate with you about service updates and, where you have opted in, about product news.

17.5 Legal Basis for Processing

We process personal data on the following bases:

  • Consent — which you provide when you register, send and accept Requests, upload donation receipts, send messages, file reports, and otherwise interact with the Platform.
  • Legitimate uses recognised under Section 7 of the DPDPA — including processing for the specified purpose for which you voluntarily provided your personal data, compliance with applicable law, response to medical emergencies, and other purposes recognised under that Section.

17.6 Sharing of Personal Data

We share personal data only as set out below:

  • Between Maestro and Inquirer — once a Request is sent, the Maestro sees the Inquirer’s name and stated objective. Once a Request is accepted and the Donation verified, the parties are connected for the purpose of the Interaction. For asynchronous Interactions, real email addresses are not exchanged (Section 9.2).
  • With listed Charities — we may share donation reference numbers, receipt numbers, donor name, and PAN where required to verify that a Donation has been received.
  • With service providers — including cloud and database infrastructure providers, email-delivery providers, video-conferencing platforms (Zoom, Google Meet, Microsoft Teams), calendar providers, and analytics providers, each engaged under contractual data-protection obligations and only for the limited purposes of operating the Platform.
  • In legal contexts — to comply with applicable law, valid court orders, or lawful requests from regulators or law-enforcement authorities; and to protect the rights, property, or safety of Generosity, its Users, or the public.
  • In a corporate transaction — if Generosity is reorganised, incorporated as a Section 8 company, merged, or has its assets transferred, personal data may be transferred as part of that transaction, subject to the same purposes and safeguards. We do not sell personal data, and we do not share personal data with third parties for their own marketing purposes.

17.7 Cross-Border Transfers

Some service providers we use store or process data outside India. By using the Platform, you understand that your personal data may be transferred to, stored in, and processed in jurisdictions outside India. We do not transfer personal data to any country or territory notified by the Central Government as restricted under Section 16 of the DPDPA.

17.8 Retention

We retain personal data only as long as necessary for the purposes set out in Section 17.4, or as required by law:

  • account data is retained while your account is active and, following User-initiated deletion, deleted after the seven-day grace period set out in Section 15.3;
  • donation records (including receipts and any PAN provided on them) are retained for the period required under the Income-tax Act, 1961 and the rules thereunder;
  • audit logs and trust-and-safety records are retained for governance, dispute resolution, and legal compliance for as long as is reasonably necessary, and may persist beyond account deletion (Section 15.4);
  • support, complaint, and dispute correspondence is retained for the period reasonably necessary to address the matter and any consequential proceedings.

17.9 Security

Generosity employs reasonable technical and organisational safeguards to protect personal data, including encryption of data in transit, access controls, the principle of least privilege, audit logging, separation of production and non-production environments, and periodic review of security practices. No method of transmission or storage is, however, completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and for promptly notifying us of any suspected unauthorised use.

17.10 Your Rights as a Data Principal

Subject to applicable law, you have the following rights under the DPDPA:

  • Right to information about personal data (Section 11) — to obtain a summary of the personal data being processed and the activities undertaken in respect of it.
  • Right to correction and erasure (Section 12) — to correct inaccurate data, complete incomplete data, update out-of-date data, and request erasure of personal data no longer necessary for the purpose for which it was processed.
  • Right of grievance redressal (Section 13) — to have your grievances addressed by the Grievance Officer (Section 22), with the right to escalate to the Data Protection Board of India if unresolved.
  • Right to nominate (Section 14) — to nominate another individual to exercise your rights under the DPDPA in the event of your death or incapacity.
  • Right to withdraw consent (Section 6(4)) — to withdraw your consent to processing at any time, with effect for the future.

17.11 How to Exercise Your Rights or Withdraw Consent

You may exercise the rights above by contacting us at hello@generosity.pro or, where applicable, through in-Platform settings. For grievances, please refer to Section 22 (Grievance Officer). You may delete your account through the Platform in accordance with Section 15.3. Withdrawing consent or requesting erasure may make it impossible for us to provide all or part of the Platform to you (for example, we cannot match you with Maestros if your profile is deleted). Withdrawal does not affect the lawfulness of processing carried out before withdrawal, and certain data may be retained where required by law or for the purposes set out in Section 17.8.

17.12 Cookies and Similar Technologies

We use cookies and similar technologies for:

  • essential purposes — to keep you signed in, maintain session security, and operate core Platform features;
  • functional purposes — to remember your preferences;
  • analytics — to understand Platform usage in aggregate. You can control cookies through your browser settings; however, disabling essential cookies will prevent the Platform from functioning correctly.

17.13 Children

The Platform is intended only for individuals aged 18 years or above (Section 3). We do not knowingly collect personal data from children. Under the DPDPA, a "child" is any individual below 18 years of age, and processing of children’s data is subject to verifiable parental consent and additional restrictions. If we become aware that we have inadvertently collected data from a child, we will delete it. If you believe a child has provided personal data to us, please contact the Grievance Officer.

17.14 Data Breach Notification

In the event of a personal data breach, Generosity will notify the Data Protection Board of India and affected Data Principals in the manner and within the timelines required under the DPDPA and rules thereunder.

17.15 Updates to this Section

We may update this Section 17 from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Material changes will be communicated through the Platform and/or by email to the address on record. Continued use of the Platform following such notice constitutes acceptance of the updated provisions.

18. Disclaimers

To the maximum extent permitted by law:

  • The Platform, the Interactions, and all Content are provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.
  • Generosity does not warrant that the Platform will be uninterrupted, error-free, secure from unauthorised access, or free of viruses or harmful components.
  • Generosity does not warrant the qualifications, identity, conduct, suitability, or reliability of any Maestro, Inquirer, or Charity, beyond such curation as Generosity has chosen, in its discretion, to undertake.
  • Generosity is not responsible for the conduct of any User or third party, on or off the Platform.
  • Nothing on the Platform or said or written in any Interaction constitutes legal, medical, financial, investment, tax, accounting, regulatory, engineering, or other professional advice.

19. Limitation of Liability

To the maximum extent permitted by law:

  • In no event shall Generosity, its founder, affiliates, officers, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of profits, loss of business, loss of data, loss of goodwill, or loss of opportunity, however arising.
  • The aggregate liability of Generosity, its founder, affiliates, officers, employees, contractors, and agents in respect of any and all claims arising out of or in connection with the Platform, an Interaction, or these Terms shall not exceed ₹1,000 (Rupees One Thousand), reflecting the fact that Generosity charges no fees and receives no consideration from any User.
  • Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud or gross negligence.

20. Indemnification

You agree to indemnify, defend, and hold harmless Generosity, its founder, affiliates, officers, employees, contractors, and agents from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (i) your use or misuse of the Platform; (ii) your breach of these Terms or any applicable law; (iii) your Content; (iv) your conduct in any Interaction; (v) any claim by any third party (including a tax authority, regulator, employer, or counterparty) arising from your participation; and (vi) any infringement or alleged infringement of any third-party right by you.

21. Governing Law and Dispute Resolution

21.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles.

21.2 Good-Faith Resolution

The parties shall first attempt to resolve any dispute amicably through good-faith discussion within thirty (30) days of one party giving the other written notice of the dispute.

21.3 Arbitration

If the dispute is not resolved within the said period, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed by Generosity. The seat and venue of arbitration shall be Mumbai, India. The language of arbitration shall be English. The arbitral award shall be final and binding. Each party shall bear its own costs unless the arbitrator orders otherwise.

21.4 Jurisdiction

Subject to Section 21.3, the courts at Mumbai, India shall have exclusive jurisdiction over any matter not subject to arbitration, including applications for interim relief.

22. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer of Generosity is:

  • Name: Pia Tikmany
  • Email: hello@generosity.pro
  • Address: Mumbai, India The Grievance Officer shall acknowledge complaints within twenty-four (24) hours and resolve them within fifteen (15) days from receipt, in accordance with applicable law.

23. Modifications

Generosity may modify these Terms from time to time. Material changes will be communicated through the Platform and/or by email to the address on record. Continued use of the Platform after changes take effect constitutes acceptance of the modified Terms. If you do not agree to a modification, your sole remedy is to discontinue use of the Platform.

24. General

24.1 Entire Agreement

These Terms (including the privacy provisions in Section 17) constitute the entire agreement between you and Generosity with respect to the Platform.

24.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

24.3 No Waiver

Failure by Generosity to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

24.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without Generosity’s prior written consent. Generosity may assign these Terms freely.

24.5 No Third-Party Rights

Save for Generosity’s affiliates, officers, employees, founder, and contractors (who are intended beneficiaries of the disclaimers, limitations, waivers, and indemnities in these Terms), these Terms do not confer rights on any third party.

24.6 Force Majeure

Generosity shall not be liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, civil unrest, war, governmental action, internet or telecommunications failure, or third-party service failure.

24.7 Headings

Headings are for convenience only and do not affect interpretation.

24.8 Language

These Terms are drafted in English. Any translation is provided for convenience only; in case of conflict, the English version prevails.

25. Contact

For any questions about these Terms, please contact us at:

  • Email: hello@generosity.pro
  • Website: https://generosity.pro

By accessing or using the Platform, you confirm that you have read and accept these Terms.